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Refunds & Cancellation Policy

Last updated: 15 August 2026

This policy covers parking reservations made through StayNPark. All amounts are in Australian dollars (AUD). Refunds are returned to the original payment method, normally within 5–10 business days depending on your bank.

If you (the driver) cancel

  • More than 2 hours before your start time: full refund, no questions asked.
  • Within 2 hours of your start time: 50% refund.
  • After your start time / no-show: no refund, as the host has held the space for you.

If the host cancels, or the space isn't available

  • Host cancels at any time: you receive a full refund automatically.
  • Space is blocked or inaccessible when you arrive: report it in the app within your booking window. You receive a full refund, and we'll try to relocate you to a comparable nearby space at no extra cost (our Repark guarantee).
  • Space materially differs from its listing (wrong size, no promised access): full refund on a report with photo, reviewed within 24 hours.

Extensions and overstays

Extension purchases take effect immediately and are non-refundable once the extended time has begun. Overstay charges are refundable only if caused by an error on our side (for example, a failed check-out in the app that we can verify).

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Where a service fails to meet a consumer guarantee, you are entitled to a remedy regardless of the windows above.

How to request a refund

In the app: open the booking → Report an issue. Or email support@staynpark.app with your booking reference (PP-XXXXXX). We respond within one business day.